SSTC HP²C Products Support Service
Professional computer service that meets your needs and schedule.
We provide products support service and also helps troubleshoot the hardware or, optionally, the core operating systems (Micros oft Windows, Red Hat and compatible distribution).

Repair and Prevention
We will provide quick fix your system that it runs as you expect. We will provide one-time or annual maintenance service to keep your system running like new.

Installation
Please call us for design, installation and support of computer systems,networks, and storage systems.

KRONOS/ORION Workstation & Server Support ...
Before contacting SSTC, the customer must have the following information available:

• Service Tag number, case number and/or serial number of affected CIARA hardware.
• Model and model numbers of the CIARA Supported hardware.
• Current version of the operating system.
• Brand names and models of any peripheral devices being used.

With service contract, we will provide on-site support.

On-site support options vary depending on the type of service purchased. Customer's invoice indicates Customer's type of on-site response. Provided all applicable terms and conditions set forth in this Service Description have been fulfilled, we will dispatch a service technician to the Customer's location (indicated on Customer's invoice or in Customer's applicable separately signed agreement) as necessary pursuant to the applicable on-site support.

5x9 Onsite Repair Next Business Day
Following telephone or e-mail -based troubleshooting, a technician can usually be dispatched to arrive on-site the next business day.

7x24 Onsite Repair Next Business Day
Following telephone or e-mail -based troubleshooting, a technician can usually be dispatched to arrive on-site the next business day.

5x9 Onsite Pickup & Repair Next Business Day
Following telephone or e-mail -based troubleshooting, a technician can usually be dispatched to arrive on-site the next business day and pickup the failed product at Customer site and repair at an Repair Center. The service includes repair or replacement, all parts, labor and cost of the return shipment. The estimated time to repair the product will be provided to you.

7x24 Onsite Pickup & Repair Next Business Day
Following telephone or e-mail -based troubleshooting, a technician can usually be dispatched to arrive on-site the next business day and pickup the failed product at Customer site and repair at an Repair Center. The service includes repair or replacement, all parts, labor and cost of the return shipment. The estimated time to repair the product will be provided to you.

Panasas ActiveStor Scale-Out NAS Support ...
We provide our local support with Panasas Support Service.

We provide service process and please follow this service process.

Basic Panasas Support Commands
1. Determine a director blade and then ssh into the system as Admin
   ssh your_realm_ip -l admin
   
2. Enter into support service mode
   support servicemode yes
   
3. Basic Commands once in service mode:
   sysstat all * usually needed for support engineers to review

With service contract, we will provide on-site support.

On-site support options vary depending on the type of service purchased. Customer's invoice indicates Customer's type of on-site response. Provided all applicable terms and conditions set forth in this Service Description have been fulfilled, we will dispatch a service technician to the Customer's location (indicated on Customer's invoice or in Customer's applicable separately signed agreement) as necessary pursuant to the applicable on-site support.

Software Products Support ...
SSTC Brocade offers a wide range of support options for our software products. Please contact us.